Privacy Policy

We appreciate the trust you place in SteriPEN, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on January 12, 2012, describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Hydro-Photon, makers of SteriPEN
262 Ellsworth Road
Blue Hill, Maine 04614
Phone from US: 207.374.4505 or 888.783.7473
Phone from outside US: 207.374.4505
Email: [email protected]

Information Hydro-Photon collects

We may collect information (including  name, address, telephone number, email address, transaction information, and date of birth) when you:

  • Place an order from our Web site
  • Inquire about our services
  • Create an account at steripen.com
  • Sign up for SteriPEN email updates
  • Enter a contest
  • Referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

SteriPEN also gathers information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.”

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Using Information We Collect
We at SteriPEN always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Contact you about the status of an order
  • Send you SteriPEN email updates
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our customer service

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Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including shipping,   email distribution,  promotions management and payment processing (to view PayPal’s privacy policy, please visit https://www.paypal.com/privacy). We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Hydro-Photon.

On rare occasions, Hydro-Photon may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

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Your Choices about Communication from Hydro-Photon, makers of SteriPEN
We offer choices about the types of information you receive from  us. You can also unsubscribe from our email updates using the link provided in each edition of the email.

If you do not wish to receive other communications from us, such as surveys, please contact us at:

Hydro-Photon, makers of SteriPEN
262 Ellsworth Road
Blue Hill, Maine 04614
Phone from US: 207.374.4505
Phone from outside US: 207.374.4505
Email: [email protected]

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Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

  • Remember what items are in your Shopping Bag
  • Recognize you when you return to our Web site
  • Study how our customers use our websites

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Hydro-Photon.

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How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at buysteripen.com, you will receive an email confirmation and, in most cases, an email with package tracking information.

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Links to Other Sites
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Hydro-Photon and have established their own privacy and security policies.

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Security
It is our intent to protect against the loss or  misue of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase, sign up to receive email alerts  or create an account at buysteripen.com, your transactional information is transmitted in a safe, encrypted format. We do not save credit card information via our publicly accessible websites.

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Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

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Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

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Questions or Comments?
For questions, comments or assistance, we invite you to contact us.

We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association’s Committee on Ethical Business Practices at [email protected]. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.

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